Request Details
Is this request urgent?
No
Yes
How would you categorize this request?
'Time Entry Adjustments
Application or Hiring Process
Form I-9
Payroll
Technical Issues
Training or Scoring Process
Subcategory - Time Entry Adjustments
Incorrect or No Time in Paycor
Incorrect Pay Rate or Incorrect Pay
Timecard Inaccessible
Subcategory - Payroll
Paycor – Login, Registration, Account Issues
Pay Schedule, Taxes, Garnishments
Direct Deposit – Lost Check
Employment Verification
Other Payroll Issues
Subcategory - Application/Hiring Process
Proof of Degree/Transcript/Name Change
Recognition of Reader Requirements
MSP Password or Account Issues
MSP Onboarding Issues
Work Availability
Stop Hiring Process/No Longer Available
Other
Subcategory - Form I9
WorkBright Login Issues
WorkBright Technical Issues
General Form I-9 Questions
Subcategory - Scoring or Technical Issues
Expired Training or Locked Scoring
MIRA Account Locked
MIRA Installation
MIRA Username/Password/Security Q&A
MIRA Outage
Computer Specs/Screen Size Issues
Training Video or Audio Issues
Resource Library/Student Response Issues
Scoring System: "Unable to Load" Errors
TEAMS Meeting Issues
Other Technical Issues
Subcategory - Training/Scoring Process
Training Status and Process Questions
Scoring Schedule – Start Dates, Holidays, OT
Pending Assignment
Training Content Questions
Post Project Information
Other Non-Technical Issues
MIRA Username
Scoring Role
Remote Reader
Code Clicker
Team Leader
Scoring Director
ODE Teacher
N/A
Scoring Project
Remote - AzM2
Remote - CamCore
Remote - ClearSight
Remote - ELPA/Speaking
Remote - ELPA/Writing
Remote - ERBWrap
Remote - ICILS
Remote - Learning Agency Lab
Remote - M-STEP
Remote - Maryland
Remote - NJSLA
Remote - New Mexico
Remote - North Carolina
Remote - North Dakota
Remote - ODE
Remote - Oklahoma
Remote - Smarter/Brief Writes
Remote - Smarter/Full Writes G35
Remote - Smarter/Full Writes G611
Remote - Smarter/Math G35
Remote - Smarter/Math G68
Remote - Smarter/Math G911
Remote - Smarter/Reading
Remote - Smarter/Research
Remote - TIMSS
Remote - WCAS
Remote - OTHER
Remote - West Virginia
Remote - Smarter/Field Test
Lesson/Content
Internet Service Provider
Type of Device
Windows PC
Mac
Chromebook
Linux
Other
Unknown
Operating System
Windows 11
Windows 10
Windows 8.1
macOS Sonoma (Version 14)
macOs Ventura (Version 13)
macOs Monterey (Version 12)
macOs Big Sur (Version 11)
macOs Catalina (Version 10.15) or older
Chrome OS 31 or newer
Chrome OS 30 or older
Ubuntu 12.04 or newer
Ubuntu 11 or older
Non-Ubuntu Linux Version
Other
Unknown
Antivirus Software
Aura
Bitdefender
Malwarebytes
McAfee
Nord
Norton
Symantec
Trend Micro
Webroot
Other
None
New Applicant/Qualified Reader
Application Status
Close Application - No Longer Available
Other
Proof of Degree or Transcript
Proof of Name
References
Virtual Interview
I-9 Forms
MSP Password or Account Issues
New Hire/Tax Forms
No Longer Available to Work
Onboarding Status
Work Availability
Project
Scoring - Remote OTHER
Writing Sites
Other
School
Type of Internet Connection
Wired
Wireless
Unknown
Details
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