Technical Knowledge Book
- 1. Remote Scoring
- 2. MIRA Installation Troubleshooting
- 3. MIRA Troubleshooting FAQ
- 3.1. Must View All/Entire Response Message
- 3.2. How to Reload an Image
- 3.3. How to Resume Interrupted Video
- 3.4. Audio Troubleshooting
- 3.5. Windows 10 Users: Adjusting the Volume
- 3.6. Mac Users: Adjusting the Volume
- 3.7. How to Return to MIRA After Submitting a HelpSpot Ticket
- 3.8. Mac Users: Adjusting Power Settings on macOS (Pre-Big Sur)
1. Remote Scoring
1.1. Introduction to Remote Scoring – Installing MIRA
If your system does not meet these requirements, MIRA will not run and you will not be eligible for a Remote Scoring Assignment.
- You are required to use the latest version of MIRA.
- You may be prompted to update your MIRA version as updates are released.
- MIRA automatically checks for updates each time it is launched.
- For help uninstalling MIRA or identifying which version of MIRA you currently have,click here.
To install MIRA, click on the link below. While running the MIRA scoring platform, please exit any non-essential background applications for best performance.
LINK: MIRA Installation
Step 1: Logging into MIRA
- You will use your system username and password to download MIRA.
- If you are a new reader, you will receive an email from ScoringUserManagement (SUM) entitled “Measurement Incorporated User Info” a few days before your assignment start date. This email contains your system credentials necessary for logging onto MIRA.
- Returning readers will receive a reminder of their username.
- Check your spam box for emails from @measinc.com.
- Make sure @measinc.com addresses are on your ‘safe sender’ list; otherwise, you may not receive support requests.
- If your training date has arrived and you have not received this information to your email address on file, or have misplaced it, please Contact Us with Technical Issues as the Category and MIRA Username/Password as the subcategory.
- You must reset your password when logging in for the first time.
Step 2: Download Scoring Platform
- You will be directed to the appropriate installation for your computer.
- Disregard any notice telling you that the application is not certified. MIRA is safe for your computer.
- The downloaded file will show a confirmation in the browser window.
Step 3: Install MIRA and Systems Check
- MIRA will install on your computer.
- A systems check will run the first time MIRA is launched, after MIRA updates, and after extended breaks.
- The systems check for bandwidth determines if an internet connection is present to run MIRA.*
- The systems check for browser determines if the speed of your computer is sufficient to run MIRA.
- The systems check for screen resolution determines whether the system monitor is set to the minimum required resolution to read student responses.
- The systems check for images verifies that your browser supports images in the required format.
- The systems check for video/audio verifies that your computer supports audio and videos. Please make sure the volume of your computer is not muted.
- If your system fails any of the five checks, you will get a message stating that your system may not perform as expected.
- Even if your system passes all the checks, we cannot guarantee that this platform will work for you.
Once MIRA is installed, you will proceed to the login page to begin work. We look forward to having you join us in the successful completion of the Remote Scoring Project.
Contact Us for Support
- Please see the knowledge books here for support for common issues.
- Support is available Monday-Friday during business hours. Due to high volume during our peak scoring season (March through June), support may be limited in the evening and on weekends.
- Submit a request for assistance here. Complete all fields accurately and monitor your ticket through email for a response from an agent. Please reply to any additional requests for information.
*Please note: The bandwidth component checks for a connection sufficient to start MIRA. This check does not determine the user’s connection type or strength. Therefore, a system that passes this check may still lack sufficient broadband connection for all system components to run properly.
1.2. Must Use the Latest Version of MIRA/How to Check Your MIRA Version
To check that you are using the newest version of MIRA, go to the Help tab at the top left of the screen, click on the drop-down box, and click About MIRA. This will show you the version number of the software you are using (see the example below). You can obtain more information about the latest version of MIRA from a Remote Support Rep at HelpSpot.
If you see any version other than the above (18.104.22.168), you will need to uninstall this outdated version.
You will need to uninstall the older version before you install the new version.
- Go to Windows Start menu found at the bottom left corner of your screen
- Click Computer
- Click Uninstall or change a program
- Look for any older versions of MIRA with Installed on date 2022 or earlier
- Click Uninstall
- On the Finder screen, click Go
- Click Applications
- Right-click over MIRA
- Click Move to Trash
- Click Trash and then click Empty Trash
It is crucial that Readers always use the newest version of MIRA. If a Reader continues to score/train on an older version after being instructed to do otherwise, access to a scoring project may be blocked until it is confirmed that the Reader has downloaded and installed the newest version of the MIRA software required by Measurement Incorporated.
1.3. MIRA System Requirements
MIRA (Measurement Incorporated Remote Access) System Requirements
- Operating Systems Supported: x64 versions of Windows 10 Home and Pro, Windows 11 Home and Pro
- Operating Systems Not Supported: Windows Vista, Windows XP, Windows RT, Windows 7, Windows 8, Windows 10 S, Windows 11 S, ARM versions of Windows, Windows 32-bit processors
- Processor: Intel Pentium 4 (or comparable) processor 1.8GHz or higher; SSE2 capable
- RAM: 4GB required, 8GB recommended
- Windows Apps and Features must be set to ‘Allow Apps from Anywhere’: please see How to Change App Recommendation Settings in Windows for more information.
- Operating Systems Supported: 10.9.x or higher, Mac M1+ for Arm 64
- Operating Systems Not Supported: 10.8.x or older
- Note: Only 64-bit binaries are provided for OS X; there is a separate installer for MacOS Intel64 and Arm64.
- Processor: Intel processor; 64-bit or ARM 64 for M1+
- RAM: 4GB required, 8GB recommended
- Minimum Resolution: 1024x768; 32-bit color
- Additional Hardware: Mouse and keyboard
- Required Software: Sound card allowing use of audio components
- Internet Connection: Broadband 2.0 Mbps and faster recommended*
- Headphones: Recommended for training
Not Approved or Supported Hardware and Software
- Linux: Devices running any version of a Linux operating system are not supported.
- Mobile/Handheld Devices: Devices not supported Include, but are not limited to, Android, iOS, or Windows tablets and smartphones, e-readers and touchscreen devices without a physical keyboard.
- Chrome OS Devices: Devices running any version of Chrome OS are not supported.
- Touchscreen Keyboards: Touchscreen keyboard usage is not approved; an approved device that has a touchscreen, such as a 2-in-1 laptop, must also have a physical keyboard.
- All devices (Windows, Mac etc.) running legacy 32-bit processors.
Meeting the Minimum Requirements does not guarantee a particular performance level. Every system and connection is unique. Please visit the Remote Support HelpSpot Portal for more information.
*Please note that the type and quality of internet connection will impact the loading ability of the scoring system. Although some connections may appear to meet standard requirements, we cannot guarantee that all components of MIRA will perform correctly.
1.4. MIRA Password Requirements
Upon the first login to MIRA, ALL users will have to:
1) Change their password and meet the following complexity requirements:
- Cannot contain the user's account name or parts of the user's full name
- Must be at least 8 characters in length
- Must contain characters from three of the following four categories:
- Uppercase characters (A through Z)
- Lowercase characters (a through z)
- Base 10 digits (0 through 9)
- Non-alphabetic characters (for example, !, $, #, %)
2) Choose a security question from the following drop-down list:
3) Type in a security answer
1.5. Locked Training Information
Report to training on the designated day outlined in your Training Assignment email.
You are expected to begin training and complete your assignment in a reasonable timeframe. There is a maximum amount of time to complete your training lesson(s) and assignment, which varies by project. Failure to complete your training assignment within a reasonable timeframe may result in less work being available for you on your project.
NOTE: Due to high volume, we are unable to provide information about each specific assignment beyond the outline of your Training Assignment email. Thank you for your understanding.
1.6. Resolve Locked Training or Scoring
If your training lesson(s) or scoring has been locked, please submit a ticket on HelpSpot. Select the category Technical Issues followed by Locked Training or Scoring, and a HelpSpot Representative will review your status.
2. MIRA Installation Troubleshooting
2.1. NSIS Error/Installer Integrity Check Has Failed
If you receive an error message that states the "Installer integrity check has failed," this error message refers to an NSIS error.
Here are steps to take if you have received an NSIS error:
- Clear your browser's cache.
- Disable any download accelerators or managers and download the installer again.
- Rename the installer so it is a simple one-word name with no special characters (without removing the .exe suffix). Example: install.exe
- Update your antivirus software (if installed) and download the installer again.
- Disable your antivirus software and download the installer again.
- Download the installer using another computer and copy it to the original computer.
- If you have the Nvidia firewall installed, uninstall the program, and download the installer again.
- Scan for and remove malware and viruses on your system.
3. MIRA Troubleshooting FAQ
3.1. Must View All/Entire Response Message
When submitting a score, you may receive one of the following messages:
"You must view all items or pages!"
If you receive this message, click OK and view the pages to submit a score. There may be several pages to view or dependent items to view.
"You must view the entire response area by scrolling down, right, and/or using the resizing tools."
If you receive this message, click OK and use the scroll bars located on the right and bottom to move and view the entire response area to submit a score. You may also use the resizing tools to view the entire response area.
If a response has loaded but it appears to be blank, use the fit-to-width or length options from the resizing tools menu at the top of the response area. These options will allow you to see the entire response, including any text that may be obscured by the default magnification of the response. A scroll bar located on the right side, or the bottom of the response area will also be an indication that you may need to zoom out to view the entire response.
Note: There may not be anything additional to see/score after scrolling to the right and down, but the system requires that you check the entire response area when you get this message to submit a score and continue to the next response.
3.2. How to Reload an Image
Users in MIRA can reload an image by hitting CTRL and R or selecting View > Reload from the menu at the top of the MIRA screen.
3.3. How to Resume Interrupted Video
If you are watching a longer video, you will most likely see a dialogue box pop up asking you to Continue or Log Out. When this happens, select Continue and resume training. However, should you get logged out, just log back in and return to training. You can move the progress bar in the video ahead to where you left off.
You can also open View at the top left of your MIRA screen and click Reload to try to correct any video issue.
3.4. Audio Troubleshooting
Make sure that the system sound is not muted and is set at a sufficient volume level. If using headphones, make sure that they are in working order and plugged correctly into the port.
To confirm that there are no volume issues, click Help>Perform Systems Check found at the top left corner of your MIRA screen and play the video in Step 4.
3.5. Windows 10 Users: Adjusting the Volume
Adjusting the Volume in Windows 10
Find the Volume icon on the right side of the task bar.
(If you are in MIRA, you will need to minimize it or press the Window key to access the taskbar.)
Left-click on the Volume icon:
Ways to adjust volume:
- Use the left and right arrow keys. Pressing the right arrow increases the volume and the left arrow decreases volume.
- Left-click anywhere on the horizontal white or blue line to set the volume to a different level.
- Click and hold on the vertical bar and slide to the right or left.
Enabling Loudness Equalization in Windows 10
Right-click on the Volume icon.
A menu will pop up. Left-click the top option that says "Open Sound Settings."
The Sound menu in Settings will open.
Click on the blue text that says "Device properties" to access that menu.
Near the bottom of the Device Properties menu click on the blue link “Additional device properties.”
Click the Enhancements tab at the top of the window.
Click in the Loudness Equalization box to enable the enhancement.
3.6. Mac Users: Adjusting the Volume
How to adjust the volume on a Mac
The easiest way to adjust the volume on your Mac is by using the media keys on your keyboard. You can press the F10 button to mute the volume, the F11 button to decrease the volume, and the F12 button to increase the volume.
You can also click the Sound control in the menu bar (runs along the top of the screen) or Control Center, then drag the slider to adjust the volume (or use the Control Strip).
If the Sound control isn’t in the menu bar, choose Apple menu > System Preferences, then click Sound . Select the “Show Sound in menu bar” checkbox. You can use the pop-up menu to choose whether to show Sound in the menu bar all the time or only when it’s active.
How to change the sound output settings on a Mac
You can play sound through your computer’s internal speakers, headphones, or other equipment plugged into your Mac.
- On your Mac, choose Apple menu > System Preferences, click Sound , then click Output.
- Select the device you want to use in the list of sound output devices.
All sound output devices available to your Mac are listed, including the computer’s internal speakers, devices plugged into your computer’s sound port (like headphones), or USB speakers.
For any device plugged into the computer’s sound port, choose Headphones.
- Do any of the following to adjust your sound output settings:
- Adjust the balance: Drag the Balance slider.
- Adjust the volume: Drag the Output volume slider.
- Stop sound output: Select the Mute checkbox.
- Show a volume control in the menu bar: Select the “Show Sound in menu bar” checkbox so you can turn the volume up or down from anywhere. You can use the dropdown menu to choose whether to show Sound in the menu bar only all the time or only when it’s active.
3.7. How to Return to MIRA After Submitting a HelpSpot Ticket
While in MIRA, you may need to contact HelpSpot to report an issue you are having. To do this you will need to go to the Help tab in the upper left corner and choose Contact Remote Support HelpSpot.
This will take you to the Help Panel, and you should click on the link for Remote Support HelpSpot in the left column to get to the screen to submit your HelpSpot ticket:
This will take you to "Submit a Request" and then you will need to complete all of the required information to submit your ticket to the HelpSpot system. Once you have completed your help request you can easily return to MIRA. You will need to go to the Window tab in the upper left corner.
You should click on the Window tab and the dropdown menu will appear. From there you will need to click on Previous until you get back to the Remote Support Panel.
That will take you back to the Help Panel. From there you can click on the Close button in the lower right corner which will return you to MIRA for training or scoring.
3.8. Mac Users: Adjusting Power Settings on macOS (Pre-Big Sur)
1. Click Apple logo menu on the top left corner of your screen.
2. Click System Preferences.
3. Click Energy Saver.
4. If using a Mac laptop, select Power Adapter.
5. Click and drag the Turn display off after slider to 30 minutes.
6. Make sure Prevent computer from automatically sleeping when the display is off is selected and all other boxes are not selected.
Of note: If you are using a Mac laptop and sometimes score utilizing battery power, you will also have to adjust settings for battery power preferences. Select Battery and then drag the sleep slider to 30 minutes. Make sure Put hard drives to sleep when possible and Enable Power Nap while on battery power are unselected.