HomeTechnical Knowledge BookPrinter Friendly Version

Technical Knowledge Book

1. Remote Scoring

1.1. Introduction to Remote Scoring – Installing MIRA

MIRA System Requirements

You must check the Technical Requirements located here before attempting to install the scoring platform (MIRA.)

If your system does not meet these requirements, MIRA will not run and you will not be eligible for a Remote Scoring Assignment.

Installing Measurement Incorporated Remote Application (MIRA)

*Returning readers who already have MIRA installed must update to the latest version available before returning to work.

  • You may be prompted to update your MIRA version as updates are released.
  • You can check which MIRA version you have installed by going to the ‘Help’ tab and selecting ‘About MIRA.’
  • MIRA automatically checks for updates each time it is launched.
  • For help uninstalling MIRA or identifying which version of MIRA you currently have, click here.

To install MIRA, click on the link below and follow the instructions provided. Disregard any notice telling you that the application is not certified. MIRA is safe for your computer.

MIRA utilizes a secure browser, accessed via OneDrive:

While running the MIRA scoring platform, please exit any non-essential background applications for best performance.

Systems Check

A systems check will run the first time MIRA is launched, after MIRA updates, and after extended breaks.

Steps of the Systems Check

  1. Bandwidth: Determines if an internet connection is present to run MIRA.*
  2. Browser: Determines if the speed of your computer is sufficient to run MIRA.
  3. Screen Resolution Check: Determines whether the system monitor is set to the minimum required resolution to read student responses.
  4. Image: Verifies that your browser supports images in the required format.
  5. Video/Audio Test: Verifies that your computer supports videos. Audio is included in some videos. Please make sure the volume of your computer is not muted.

If your system fails any of the five checks, you will get a message stating that your system may not perform as expected. Even if your system passes all the checks, we cannot guarantee that this platform will work for you.

If your system passes, you will be taken to the Scoring System where you will use your credentials to log in.

Logging into MIRA

  • If you are a new reader, you will receive an email from ScoringUserManagement (SUM) entitled “Measurement Incorporated User Info” a few days before your assignment start date. This email contains your system credentials necessary for logging onto MIRA.
  • Returning readers will receive a reminder of their username.
  • Check your spam box for emails from @measinc.com.
  • Make sure @measinc.com addresses are on your ‘safe sender’ list; otherwise, you may not receive support requests.
  • If your training date has arrived and you have not received this information to your email address on file, or have misplaced it, please Contact Us with “Username/Password” in the subject line.
  • You must reset your password when logging in for the first time.


Contact Us for Support

Please see the knowledge books here for support for common issues.

Support is available Monday-Friday during business hours. Due to high volume during our peak scoring season (March through May), support may be limited in the evening.   

You can submit a request for assistance here. Complete all fields accurately and monitor for a response by an agent. Please reply to any additional requests for information.

We look forward to having you join us in the successful completion of the Remote Scoring Project.


*Please note: The bandwidth component checks for a connection sufficient to start MIRA. This check does not determine the user’s connection type or strength. Therefore, a system that passes this check may still lack sufficient broadband connection for all system components to run properly.

Rev. 07.21.2021

1.2. Must Use the Latest Version of MIRA

To check that you are using the newest version of MIRA, go to the Help tab at the top left of the screen, click on the drop-down box, and click About MIRA. This will show you the version number of the software you are using (see example below). You can obtain more information about the latest version of MIRA from a Remote Reader Support Rep at HelpSpot.
If you see an earlier version (that begins with a 1.2.x.x), you will need to uninstall this out-dated version.

You will need to uninstall the older version before you install the new version. 


  • Go to Windows Start menu found at the bottom left corner of your screen 
  • Click Computer 
  • Click Uninstall or change a program 
  • Look for any older versions of MIRA with Installed on date 2020 or earlier 
  • Right click 
  • Click Uninstall 


  • On the Finder screen, click Go 
  • Click Applications 
  • Right click over MIRA 
  • Click Move to Trash 
  • Click Trash and then click Empty Trash
It is crucial that Readers always use the newest version of MIRA. If a Reader continues to score/train on an older version after being instructed to do otherwise, access to a scoring project may be blocked until it is confirmed that the Reader has downloaded and installed the newest version of the MIRA software required by Measurement Incorporated.



1.3. MIRA System Requirements

MIRA (Measurement Incorporated Remote Access) System Requirements

Minimum Required Specifications

Windows PC

  • Operating Systems Supported: x86 or x64 versions of Windows 8.1, Windows 10 Home, Windows 10 Pro
  • Operating Systems Not Supported: Windows Vista, Windows XP, Windows RT, Windows 7, Windows 8, Windows 10 S, ARM versions of Windows
  • Processor: Intel Pentium 4 (or comparable) processor 1.8GHz or higher; SSE2 capable
  • RAM: 4GB required, 8GB recommended


  • Operating Systems Supported: 10.9.x or higher
  • Operating Systems Not Supported: 10.8.x or older 
    • Note: Only 64-bit binaries are provided for OS X 
  • Processor: Intel processor; 64-bit
  • RAM: 4GB required, 8GB recommended

Additional Requirements

  • Minimum Resolution: 1024x768; 32-bit color
  • Additional Hardware: Mouse and keyboard 
  • Required Software: Sound card allowing use of audio components
  • Internet Connection: Broadband connection*
  • Headphones: Recommended for training

Not Approved or Supported Hardware and Software

  • Linux: Devices running any version of a Linux operating system are not supported.
  • Mobile/Handheld Devices: Devices not supported include, but are not limited to, Android, iOS, or Windows tablets and smartphones, e-readers,and touchscreen devices without a physical keyboard. 
  • Chrome OS Devices: Devices running any version of Chrome OS are not supported.
  • Touchscreen Keyboards: Touchscreen keyboard usage is not approved; an approved device that has a touchscreen, such as a 2-in-1 laptop, must also have a physical keyboard.​


Meeting the Minimum Requirements does not guarantee a particular performance level. Every system and connection is unique. Please visit our help portal for more information.






*Please note that the type and quality of internet connection will impact the loading ability of the scoring system. Although some connections may appear to meet standard requirements, we cannot guarantee that all components of MIRA will perform correctly.

Rev 07.21.2021

1.4. MIRA Password Requirements

Returning users who did not work in 2019:

After deployment, upon first log in to VSC, ALL users will have to:

1) Change their password and meet the following complexity requirements:

  • Cannot contain the user's account name or parts of the user's full name
  • Must be at least 8 characters in length
  • Must contain characters from three of the following four categories:
    1. Uppercase characters (A through Z)
    2. Lowercase characters (a through z)
    3. Base 10 digits (0 through 9)
    4. Non-alphabetic characters (for example, !, $, #, %)


2) Choose a security question from the following drop down list:

3) Type in a security answer



1.5. Locked Training or Scoring

If your training lesson(s) or scoring has been locked, please submit a ticket at HelpSpot. Select the category Technical Issues followed by Locked Training, and a HelpSpot Representative will review your status.

1.6. Must View All/Entire Response Message

Please see the attached guide for further assistance with this matter.

2. MIRA Installation Troubleshooting

2.1. NSIS Error/Installer Integrity Check Has Failed

If you receive an error message that states the "Installer integrity check has failed," this error message refers to an NSIS error. 

Here are steps to take if you have received an NSIS error:

    1. Clear your browser's cache. 

    2. Disable any download accelerators or managers and download the installer again.

    3. Rename the installer so it is a simple one-word name with no special characters

        (without removing the .exe suffix). Example: install.exe

    4. Update your antivirus software (if installed) and download the installer again.

    5. Disable your antivirus software and download the installer again.

    6. Download the installer using another computer and copy it to the original computer.

    7. If you have the Nvidia firewall installed, uninstall the program and download the installer


    8. Scan for and remove malware and viruses on your system.

3. MIRA Troubleshooting FAQ

3.1. How to Reload an Image

Users in MIRA can reload an image by hitting CTL and R, or selecting View > Reload from the menu at the top of the MIRA screen.

3.2. How to Resume Interrupted Video

When viewing training videos, we recommend that you occasionally move your cursor around so that you appear as "active." For longer videos, take the video out of full screen mode every ten minutes or so. If a dialogue box asking you to Continue or Log Out does pop up, select Continue and you should be fine. However, should you get logged out, please remember where you were in the video, as you can move the progress bar back to that part of it.

You can also open View at the top left of your MIRA screen and click Reload to try to correct any video issue.

3.3. Audio Troubleshooting

Make sure that the system sound is not muted and is set at a sufficient volume level. If using headphones, make sure that they are in working order and plugged correctly into the port. 

To confirm that there are no volume issues, click Help>Perform Systems Check found at the top left corner of your MIRA screen and play the video in Step 4.

3.4. How to Return to MIRA After Submitting a HelpSpot Ticket

While in MIRA, you may need to contact HelpSpot to report an issue you are having. To do this you will need to go to the Help tab in the upper left corner and choose Contact Help Desk


This will take you to the Help Panel, and you should click on the link for Tech Help in the center column to get to the screen to submit your HelpSpot ticket:


Now you should choose "Submit a Request" and then complete all of the required information to submit your ticket to the HelpSpot system. Once you have completed your help request you can easily return to MIRA. You will need to go to the Window tab in the upper left corner.


You should click on the Window tab and the dropdown menu will appear. From there you will need to click on Previous.


That will take you back to the Help Panel. From there you can click on the Close button in the lower right corner which will return you to MIRA for training or scoring.




3.5. Mac Users: Adjusting Power Settings on macOS (Pre-Big Sur)

1. Click Apple logo menu on the top left corner of your screen. 

2. Click System Preferences

3. Click Energy Saver

4. If using a Mac laptop, select Power Adapter

5. Click and drag the Turn display off after slider to 30 minutes. 

6. Make sure Prevent computer from automatically sleeping when the display is off is selected and all other boxes are not selected. 

Of note: If you are using a Mac laptop and sometimes score utilizing battery power, you will also have to adjust settings for battery power preferences. Select Battery and then drag the sleep slider to 30 minutes. Make sure Put hard drives to sleep when possible and Enable Power Nap while on battery power are unselected.