1.1. How is My Time Tracked?

Your time will be tracked and automatically submitted to Paycor via the MIRA scoring system. Please reference your Paycor Payroll System for Readers for more information. You will receive the guide once you accept a job assignment, 2-3 days before your project start date. 

• Do NOT log out for 15-minute paid breaks. Note: You can take a paid 15-minute break in the middle of a 3.5 to 4-hour work period. If you work 7 or more hours, you can take an additional 15-minute paid break in the middle of your second 3.5 to 4-hour work period.
  
  
• You must log out for an unpaid 30-minute break if you work more than six continuous hours. 30 minutes will be deducted from your timecard if you do not log out after six continuous hours of work.

NOTICE: Employees are only paid for time spent working in MIRA. You must be logged into MIRA to be considered actively working. There are rare exceptions to this, such as Teams Meetings for leadership. Exceptions such as this will be communicated to you by Scoring Leadership prior to or during the project. Inability to access MIRA during System Maintenance will not be considered as time spent working in MIRA.

1.2. What is a Continued Click?

A Continued Click represents a 15-minute period of time when there has been no scoring or training activity in MIRA. After 15 minutes of inactivity, a Timeout Warning (see below) appears on the screen that prompts the Reader to continue to work in MIRA or to log out. A Continued Click usually comes into play when a Reader is taking their 15-minute paid break or is taking a little time to review training materials in the Resource Library. Upon returning from break or completing this review, the Timeout Warning may appear on the screen, allowing for the option to click “Continue” and resume working without having to log out and log back in.  If the Reader clicks “Continue," then the Timeout Warning goes away, and time continues to accrue in MIRA. Clicking on “Continue” registers as one Continued Click.

The number of each Reader's Continued Clicks is monitored by our system and reported to Scoring Management. Typically, Readers will not have many Continued Clicks during any single scoring session. An excessive number of Continued Clicks indicates an inordinate amount of time in MIRA that was not spent scoring student responses. This inactivity is flagged and could result in a warning from a Scoring Supervisor. Failure to correct this behavior and reduce Continued Clicks after being warned will likely result in removal from the project.

2.1. General Information

Time worked usually posts in Paycor by noon the following business day. If you worked on Tuesday, that time will usually appear in Paycor by noon the next day, on Wednesday. In isolated cases, it may take a little longer. 

If you need a time entry adjustment, you need to Submit a HelpSpot ticket. The deadline for submitting any time entry adjustment request is no later than 2 PM on the Monday following each week of work. Please keep your communication brief and clear. Specify the date and time you are missing. Be sure to submit your MIRA log and let us know you have done so in your HelpSpot ticket. Please reference your Paycor Payroll System for Readers guide for more information. You will receive the guide once you accept a project assignment. 

2.2. Reviewing Your Timecard

• Although MIRA will be tracking your work time for you, you will still need to log into your Paycor account to review the time that has been submitted through the MIRA scoring system.
• Keep an accurate work log of your training/scoring times as a daily total (by date) for reference when reviewing your timecard.
• Reviewing your time as a normal component of your work week ensures quality control. Check your timecard regularly and note any discrepancies. Send all adjustments for a week in one ticket together.
• It will be your responsibility to communicate any inaccuracies by submitting a ticket to HelpSpot. Important: There is a delay between active work sessions and the timecard populating. This information is not available until the following business day (occasionally after 2 PM Eastern Time). Please be sure to allow enough time for each day’s time to register before reporting any time adjustment request to HelpSpot.
• We recommend that you submit any time adjustment request after 12:00 PM on Friday of each week or the following Monday, by noon. Keep your communication brief and clear. Specify the total number of hours you are missing along with the date.
  • Note: Not contacting HelpSpot regarding your time by 2 PM ET the following Monday is an acknowledgement that the time posted each day for the previous week is correct.
• If you review your timecard and your time is correct, you do not need to do anything.

Reminder: After logging into MIRA to work, be sure to click on the TRAINING or SCORING tab to start tracking your time.

2.3. Additional Time Entry Information

• What MI Will Adjust
• • You are missing shift time you worked in MIRA (a block of time that did not transmit into Paycor). Please follow the directions of the HelpSpot agents working with you.
  • Employees are only paid for time spent working in MIRA. You must be logged in to MIRA to be considered actively working. There are rare exceptions to this, such as meetings for leadership. Exceptions such as this will be communicated to you by Scoring Leadership prior to or during the project. Inability to access MIRA during System Maintenance will not be considered as time spent working in MIRA. For System Maintenance updates visit the General Knowledge Book Chapter 2.3.
• Logging a time entry discrepancy with the HelpSpot Payroll group due to missed time does not automatically mean you will be paid for it. Work time missed due to:
  • the quality of a user’s internet
  • the quality of the user’s computer system
  • the inability of the user to work with MI’s technical support teams to resolve an issue will NOT be paid

• Do NOT submit more than one HelpSpot ticket for the same issue.
  • Use one ticket for all conversations about timecard issues within a pay period (two weeks).
    • Respond to the same ticket that you originally submitted so that the history of your issue is documented in one place. Regularly review your timecard and keep track of any missing time. Submit tickets after 12:00 PM on Friday of each week or the following Monday, by noon. If your timecard is correct, you do not need to submit a ticket.

• Do NOT log out of MIRA for your 15-minute paid break(s)
  • Logging out of MIRA for breaks will subtract this time from your timecard.
  • You are responsible for the security of your computer during your break.

• On rare occasions, you may be asked to submit your MIRA log after you have had a time discrepancy. If you are asked to do so, here is how you find it, submit it, and tell us:
  • You will need to be logged into MIRA.
  • Once in your project, click on the Help tab in the upper left corner. Note: You will not be able to submit this log until you have accepted the terms and conditions.
  • Choose Submit Log Information from the drop-down menu.
    • Make sure you see the Logs Submitted message in the lower left or right of your screen.
  • Then reply to the HelpSpot ticket that asked you to submit your MIRA logs:
    • List any time missing that includes the date and the total amount of time missing for that date.
    • Tell us you submitted your MIRA log in your reply to the ticket.
    • Approved changes will show in your timecard no later than the following Tuesday.