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2.3. Additional Time Entry Information

• What MI Will Adjust
  • You are missing shift time you worked in MIRA (a block of time that did not transmit into ADP Lyric). Please follow the directions of the HelpSpot agents working with you.
  • Employees are only paid for time spent working in MIRA. You must be logged in to MIRA to be considered actively working. There are rare exceptions to this, such as meetings for leadership. Exceptions such as this will be communicated to you by Scoring Leadership prior to or during the project. Inability to access MIRA during System Maintenance will not be considered as time spent working in MIRA. For System Maintenance updates, visit the General Knowledge Book Chapter 2.3.

• Logging a time entry discrepancy with the HelpSpot Payroll group due to missed time does not automatically mean you will be paid for it. Work time missed due to:
  •  the quality of a user’s internet
  •  the quality of the user’s computer system
  •  the inability of the user to work with MI’s technical support teams to resolve an issue will NOT be paid
    
    
•  Do NOT submit more than one HelpSpot ticket for the same issue.
  • Use one ticket for all conversations about timecard issues within a pay period (two weeks).
    • Respond to the same ticket that you originally submitted so that the history of your issue is documented in one place. Regularly review your timecard and keep track of any missing time. Submit tickets after 12:00 PM on Friday of each week or the following Monday, by noon. If your timecard is correct, you do not need to submit a ticket.
      
      
• Do NOT log out of MIRA for your 15-minute paid break(s)
  • Logging out of MIRA for breaks will subtract this time from your timecard.
  • You are responsible for the security of your computer during your break.
    
    
• On rare occasions, you may be asked to submit your MIRA log after you have had a time discrepancy. If you are asked to do so, here is how you find it, submit it, and tell us:
  • You will need to be logged into MIRA.
  • Once in your project, click on the Help tab in the upper left corner. Note: You will not be able to submit this log until you have accepted the terms and conditions.
  • Choose Submit Log Information from the drop-down menu.
    • Make sure you see the Logs Submitted message in the lower left or right of your screen.
  • Then reply to the HelpSpot ticket that asked you to submit your MIRA logs:
    • List any time missing that includes the date and the total amount of time missing for that date.
    • Tell us you submitted your MIRA log in your reply to the ticket.
    • Approved changes will show in your timecard no later than the following Tuesday.