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2.2. Reviewing Your Timecard

• Although MIRA will be tracking your work time for you, you will still need to log into your ADP Lyric account to review the time that has been submitted through the MIRA scoring system.
• Keep an accurate work log of your training/scoring times as a daily total (by date) for reference when reviewing your timecard.
• Reviewing your time as a normal component of your work week ensures quality control. Check your timecard regularly and note any discrepancies. Send all adjustments for a week in one ticket together.
• It will be your responsibility to communicate any inaccuracies by submitting a ticket to HelpSpot.
• Important: There is a delay between active work sessions and the timecard populating. This information is not available until the following business day (occasionally after 2 PM Eastern Time). Please be sure to allow enough time for each day’s time to register before reporting any time adjustment request(s) to HelpSpot.
• We recommend that you submit any time adjustment request after 12:00 PM on Friday of each week or the following Monday, by noon. Keep your communication brief and clear. Specify the total number of hours you are missing along with the date.
  • Note: Not contacting HelpSpot regarding your time by 2 PM ET the following Monday is an acknowledgement that the time posted each day for the previous week is correct.
• If you review your timecard and your time is correct, then you do not need to do anything.