Support for Remote and Online Scoring


  • If you are an Onsite Reader, contact your scoring center for assistance.

  • Mandatory Computer Requirements


    You must meet these requirements to train and score online.


    Click here
    to view the Technical Requirements, or check the Technical Requirements Knowledge Book.

    If you are a New Applicant or a Qualified Reader/Evaluator:


    Check the Knowledge Books BEFORE submitting a request!


    The Knowledge Books contain the answers to many Frequently Asked Questions (FAQs). They can be accessed by clicking the links to the left.


    You should refer to the Application/Hiring Process Knowledge Book if:


  • You have questions about the application, interview, or hiring process
  • You have questions about or need to submit your degree, transcript or references

  • You should refer to the Payroll Knowledge Books if:


  • You have questions about payroll, tax forms, or updating ADP information

  • You should refer to the Training/Scoring Process Knowledge Books if:


  • You have questions about your training status or your project invite
  • You have questions about your schedule or training assignment
  • You have problems with your training/scoring password or username


  • Technical Issues


    Please submit a HelpSpot request if you have technical issues while training or scoring. Select Technical Issues and choose the appropriate subcategory.

  • If you are training or scoring and can log on to our training and scoring system (MIRA), click on HELP to find the correct HelpDesk support group for the issue you are experiencing. If unable to log on to MIRA please submit a HelpSpot request.
  • Please put measurementinc@helpspot.com on your safe senders list to be sure that you receive information sent to you from HelpSpot.
  • If you need to submit a ticket to HelpSpot, ALWAYS use your full name.
  • Knowledge Book Pages Rated Most Helpful


    Technical Requirements ~ MIRA System Requirements
    Training and Scoring Knowledge Book ~ When will I receive a scoring/work assignment?
    Training and Scoring Knowledge Book ~ What is the Remote Scoring Schedule?
    Training and Scoring Knowledge Book ~ What happens if I need to take a day off during the workweek?
    Training and Scoring Knowledge Book ~ How long is the training process for Remote Readers?
    Application and Hiring Process Knowledge book ~ When will I receive a scoring/work assignment?
    Training and Scoring Knowledge Book ~ Does MI provide references?
    Training and Scoring Knowledge Book ~ Where is my invitation?
    Payroll Knowledge Book ~ “More than one instance of ADP open” error message
    Payroll Knowledge Book ~ What is the pay rate for Reader/Evaluators?